Thank you for providing excellent service for our beloved
We wanted to extend a special thank you for the excellent service and warm care of our beloved Sashie. We were assisted through Banfield Pet Hospital that also provided excellent service and care and when Sashie was returned to us we were still grieving heavily and it didn't occur to open the blue box that we received. Today, I opened the box for the first time and what I found delighted me more than ever. She was in a beautiful cherry box with a lovely card enclosed. I never expected this and i'm sure I was told at the time but it just didn't register at that very moment. Thank you very much Gateway for everything and for helping us through a very painful loss with your warmth and kindness.
Sadly I had to use your services once again with my Bertle, who passed on April 24th, 2020 just 2 days shy of his 8th birthday.
The care and devotion you provide for our beloved pets is above and beyond anything I ever expected. I am once again comforted knowing that my little Honeybee was given the utmost respect after his passing.
Thank you...for everything.
Thank you for making this easier with your warm kindness
I love how you are so caring not only to our Little dog Danny but to us.
Thank you for the beautiful wooden Mahogany Urn box it is beautiful and very well made, I wasn't expecting to receive the beautiful plaque to place on the ern box with Danny's name engraved on it and.... even just as special (which totally warmed our hearts) was the Remembrance Perennial Flower seeds to plant in our yard to remember our special little Danny by. These were all beautiful gift you really made this experience easier and special. Thank you again so very much.
With broken and heavy hearts we said goodbye to Hudson on April 15, 2020. He was our 14 year old baby Golden. Aldergrove Animal Clinic provided us with your brochure and we didn't question there recommendation. When we picked up Hudson, we didn't know what to expect. We were presented with a simple blue box. Upon opening the box we were impressed with the care with which the urn and paw imprints were packaged. Hudson is home now and we can cherish ourmemories forever.
Thank you Gateway for everything you do.
From the BOTTOM of our hearts, thank you!
Exactly a week ago we lost our beautiful first baby and we have been devastated ever since. It was a sudden goodbye, and the emergency vet suggested gateway would be taking care of the cremation. A day later after doing some research on how our sweet girl would be laid to rest we decided to do the private cremation. We picked her urn and had it all quickly arranged. The following Monday gateway returned my call and answered all the questions I had with patients and advised when our girl was cremated and the next steps that would be taken. The response gateway gave us was filled with sympathy and reassurance and they took this process into their hands to take care of quickly, so that all we did was grieve our baby girl and not have to worry about a thing. A week to the day, our sweet girl is home and we feel that we received the closure we needed. I could not thank gateway enough for taking care of our family in this hard moment.
- Bouça Family
Pleasant and friendly
It was so comforting knowing that our little girl Chi-Chi was so well looked after. I made changes and they went far beyond to make sure i was happy with my choice. Thank you for everything. You made the not knowing what to do much more bearable. Once again thank you
Thank you so much
I got the chance to love my adopted ferret for only a year. Losing Dengar has broken my heart. I got to pick up his ashes today and I'm still crying but I'm so happy he's back home. The urn is beautiful and I love his little paw print. Thank you so much for everything.
Thank you so much for what you do. I had another cremated over 20 yrs ago. And bc l lost and loved my Rita she is now beside him. 2 wonderful beautiful cats that l had and loved. Your make it bitter sweet to have their ashes and knowing that they will always be in my hearts.
Again thankyou so much.
Thank you. We recently lost our two year old boy and were absolutely devastated. We were wary sending him to be cremated, worrying about if we would for sure get our boy back or perhaps someone else's ashes. Our Vet's office assured us that you are an amazing facility and after going home and looking at your site, we felt completely at ease and glad we had chosen to go ahead with the cremation. We received our sweet boy back today - we had chosen the complimentary cedar urn as we had purchased a different one that would also hold a photo of him. We were not expecting the cedar box to have his name engraved on it, and I will admit that I teared up when I saw it. That was such a special touch and we really appreciate it. He is now in the urn that we purchased and we are using the beautiful box engraved with his name to hold some keepsakes of his - his baby blanket, a favourite toy, a letter I wrote to him, etc... Thank you for being so careful, thoughtful and sensitive. It's so comforting to know that there are people who will treat your loved one with so much love and care during such a difficult time.
Above and beyond
Our volunteer run aviary cares for many parrots who have ended up finding their forever home with our flock. We have used Gateway’s services for birds that touched our hearts along the way. Most recently we lost our beloved Catalina Macaw, Dwight, suddenly and many volunteers were devastated. We requested a footprint after his post mortem for a volunteer that adored him and was caring for him for years. When we found out that a footprint was impossible due to the post mortem, we were very sad and tried to accept the news. Dana went above and beyond our expectations and got Dwight cremated and put his remains in the most beautiful wooden box engraved with his name and his image of him. It was so touching and when we presented it to Scott he was speechless. This has certainly helped with his grieving. It is incredible that the staff at gateway treat you with such kindness after the loss of a loved one.