My heartfelt thanks and appreciation to the staff at Gateway for their kindness, compassion and patience with me during a most difficult time. We had to say good-bye for our lovely dear boy Patton (GSD) on July 31, 2021 at just over 11 yrs of age. Carrie at the Guelph office was so pleasant and understanding and spent the time with me explaining all of my options. We chose a private cremation along with a final farewell to our boy at the Ottawa location. A VERY SPECIAL thanks to Alexandra at the Ottawa location who supported me through the entire process the day Patton was cremated. Alexandra's compassion, and empathy meant the world to me. It was so comforting to have Alexandra there and for that, I am forever grateful. The staff during the actual cremation were also very compassionate and respectful. I was able to bring our boy home later that day in the beautiful urn of our choosing. Thank you again Gateway for all that you do! You made a very sad time feel healing.



….I really don’t know exactly where to begin with my praise & thanks to this amazing team….
From allowing me to bring my fur baby directly to you (Hazel) to the ever expanding “options” with the aftercare wishes (Purrogie.. Rusty)…. I haven’t been left behind or let down.
The time & care …. My numerous emails of ideas and thus questions for the artists … THE ARTISTS.

Anything that is “fur” matched or photo matched… well my creative craZy mind started flickering — years ago it was colors off the regular chart, now it’s sparkles & whatever thoughts I lay out that are what remind me of my fur baby & will be the momento(s) to continue to be that HAPPY rememory of them always. I love how nothing I ask is too insane, and everyone is SO HELPFUL!

Gateway Pet Memorial & the team members keeping strong … I am furever grateful for the ways you help me stay attached to my fur babies who have crossed the rainbow bridge xoxox 🌈

Madeleine masters

our sincere thanks

After the lost of our precious Zoe, we made the decision to have her cremated as she was so special to us. Our Vetenerian team were excellent and so supportive through this process and already dealt with Gateway so we decided to trust them. We were blown away by Gateway professionalism and the dignity with which both Zoe and ourselves were treated. I would definitely recommend them.

Zeus’ Cremains

It is devastating losing a beloved family member, that’s what our dog Zeus, was to us. When I picked up Zeus’ cremains, I was extremely impressed by the care shown by Gateway. He was returned to us in the most respectful way. Zeus’ gorgeous urn came with his name engraved on it, which was an added touch and surprise. The urn was placed in a beautiful, velvet blue bag. Also included, was a sympathy card, ‘Certificate of Cremation’, along with grief literature to help with our loss. I was so happy I cried, it means everything to our family to have Zeus back with us. Thank you Gateway, please know how grateful we are for the respect shown in Zeus’ aftercare.
The Fleck-Morse family


Thank you for giving me a peaceful heart

I want to thank you for the gentle handling & respect of my lovely bunny girl. I was heartbroken after the sudden loss of my beautiful Poesy. There was no doubt she would be privately cremated & I would keep her ashes. I was able to pick out a beautiful purple urn with a ribbon & a engraved heart for her. It was perfect & special just like her. Her urn now holds a place of honor in our home. Thank you for preserving her memory for me. I also appreciate in my time of sorrow that you returned her ashes to me promptly.

Aleka Sunday

Keena is home

Thank you so much for the care you showed to our dog Keena.
You are the first that has gone beyond our expectations to show care, and class.
I will never go anywhere else again.
Thank you for understanding how she was a family member not just a pet!

Alana Issler, May 2021

Trina is home

We had to make the heart wrenching decision to put our beloved Trina down on April 16, 2021. She was a beautiful 14 year old Rottweiler and she was my husband's birthday gift all those years ago. To say she will be missed is an absolute understatement. She was my best friend and a central piece of our family. Thank you from the bottom of our hearts for treating our Trina with dignity and respect. She was returned to us in a beautiful cedar box with her name engraved on the top. We are deeply grateful to everyone who was involved in her cremation process.

Barbosa Family

Thank you/ she’s home

When I went to pick up my kitty’s ashes, I was sad but happy to see the tiny urn was wrapped in a beautiful velvet blue bag.
Thank you kindly for the card and information you provided for grieving process.
Thank you Gateway for taking care of our Sugar’s cremation. We got her back in 5 days. The care you took of our precious girl will never be forgotten.
Veronica and family

VeroniCa thahi

Paw Print

I have recently lost our beloved Spaz. This is the second feline we have lost and done Paw prints for.
aos had just the paw print in clay and we sent it in and had his paw transferred to a new stone.
Beautiful Love them.
Thank you Gateway for a beautiful memory.
Toronto Ontario.

Menier Janet


Riley passed away January 31 2021, 20 years old.
Got him cremated Got the best and excellent service. I am very very pleased with your service. Got more than I expected. This cremation was excellent. Very very happy with everything.
Thanks so much. Love it. Well done. love mom & dad.