this is the second time we've used the services of gateway. from the initial call to julia all the way to brad in the ottawa location, the service and compassion was exemplary. they handled our needs with compassion and we are forever grateful. rip sweet pebbles
Our dear Dexter crossed the Rain Bridge on WEDNESDAY the 22nd of November. It came as a shock. Needless to say my wife and I were DEVASTATED. Boreal Animal HOSPITAL informed us of the SERVICES offered by GATEWAY. On THURSDAY we brought DEXTER to Gate and I was IMMEDIATELY at ease. For Susan and I the process is An important one. Arrangements were made and on Monday we arrived. Dexter was brought to us for our last time with him. He looked so peaceful. Of course the tears flowed. At the appointed time Dexter was taken and placed very gently into the CREMATORIUM. I knew that those who cared for him and took him on his Final journey truly cared. Thats IMPORTANT to my wiFe and I. Later that day we picked Dear Dexter up. I was impressed with everything that was done. Dexter is now home with us. ThanK you so much to all. Take care.
Ballerina girl “ Flo”
Sadly, we had to say our final goodbye to our sweet kitty Flo on Tueday November 7 2023 after a short, brave battle with oral cancer. She was a rescue cat from Gananoque humane society in Sept 2013. Honestly, she chose my husband first & made certain she was going home with him. The entire team there gave her the name “ ballerina girl” as she would always stretch her legs out as if using a ballerina bar. She brought so much joy to our lives, so losing her was a devastation to our lives. Today, November 13 2023 she came back home to us. She was beautifully presented & I cried when i saw her engraved box. At first I thought the writing was too small, but, she was such a tiny little girl, & it suited her perfectly. Thank you for such care & compassion for our sweet, beloved fur babies. We have used your services for all 3 of our cats & always have been so pleased. Grief is heartbreaking so our pets deserve the best in life & the best in death. Thank you for your services.
With deep appreciation,
The Macdonald/Ferreira families Etobicoke, Ont
Our beloved Jasper
Sandy & I would like to thank gateway for the quick & caring response to the loss of our beloved golden doodle Jasper. As he was passing of cancer gateway took all my calls to sort out the next steps. in the end he passed at home with us by his side & we arramged with gateway to drop jasper off in smithsville. We were greated kindly with care. jasper was cremated & returned to us in less that 2 business days :)
Thanks again for great caring & quick service. Jasper is now resting back at home with the family he loved & loved him
Buggsy. A unique Very special Bunny.
10 years with us, our 12 year bunny was our first Family pet. He became quite affectionate over the years and always let us know when he wanted attention. So very hard to make the decision to let them go. Rip Buggy and thank you gateway for the paw print. We wondered how it would turn out and it Is perfect!
such great care and beautiful custom urn
After losing my beloved Tasha after 14.5 years, i entrusted gateway with her remains to cremate and create a beautiful custom ceramic urn of her. even though it was going take additional time to do this, I believed that it was worth it for my sweet girl. when i received the call from my veterinary's office that my package was there for pick up, i was sad but excited to have her home. i was not disappointed. tasha's remain came back to me beautifully packaged and the custom urn came out perfect. she was transformed back to a puppy with wings. the cremation certificate is a wonderful touch. I love it so much and will cherish it always. I highly recommend gateway to anyone who has lost a pet and would like to honour them in a beautiful way to cherish forever. Thank you!!!
I live 2.5 from any city and had to have my sweet boy put down in july 2023..after travelling an hour to the nearest town and doing the hardest thing ever..the vet informs me that gateway would be handling the cremation.i never talked to anyone at gateway but i picked out his box and told he would be returned to me in a few weeks..well i picked him up 2day and the care of these people is stunning and remarkable.the cremation certificate.the box.the bag he was in and the gift bag was all immacualte and so obviously placed with such care.after crying my eyes out and getting my boy home i had another cry and had to come on here and say thank you from the bottom of my heart.Rowdy will never be forgotten and neither will the care you all must of put into doing what you did.
thank you again and please all of you..stay well and stay wonderful.you truly made me not feel grossed out or worried stuff was done right.
many hugs and love to you all.
Heartfelt Thank You
I want to express My and my family's sincerest thanks for the respectful and loving manner my sweet cat FLORA LILY WAS TREATED. GATEWAY DID AN OUTSTANDING JOB SEEING TO HER FINAL REMAINS. I WILL BE FOREVER GRATEFUL.
MS. MAL BISRAM-JOHNSTON
Our family is forever grateful for the prompt caring service provided by you In bringing home our beautiful boy Tyson after losing him in a sudden unexpected and very heartbreaking way. Thank you for the services you provide to grieving families who have had to say goodbye to our beloved 4legged companions.
Our family is forever thankful For the beautiful & quick service In bringing home our lilah girl in this unexpected and very heartbreaking time.